Cancellation policy

Cancelling or changing a subscription

You are in control of your subscription at all times. You can cancel, pause, skip a delivery, change the delivery frequency, change quantities, or update your payment and address details at any time from your account, or by emailing support@prodoseequipment.shop.

No minimum term. No cancellation fee. You are never locked into a fixed number of deliveries.

How billing works

Your first order is charged at checkout. Each following order is charged on its scheduled date using your saved payment method. We email you before each renewal so a charge is never a surprise.

Cancelling before your next renewal

Cancel or pause at any time up to the day before your next scheduled charge, and you will not be billed again. Any deliveries already paid for will still be sent.

If you cancel after an order has already been charged, that order continues to fulfilment. You can return it under our Returns & Refunds Policy — subject to the sterile-product safety exception, which means single-use sterile items cannot be returned once their individual packaging has been opened.

Changing frequency instead of cancelling

If deliveries are arriving too often, or not often enough, you can change the interval rather than cancel. Most customers adjust once and then leave it alone.

Price changes

If the price of a subscription changes, we will tell you by email before it applies, and you can cancel or change your subscription before the new price takes effect.

If we cancel

We may cancel a subscription if payment repeatedly fails, if we can no longer supply an item, or if an order cannot lawfully be fulfilled to its destination. We will tell you and refund anything paid for goods not sent.

Nothing in this policy limits your rights under the Australian Consumer Law.